Frequently Asked Questions
Product Information
What are the differences between your tallow balm formulations?
We offer several tallow balm formulations, each with unique benefits:
- Original: Unscented, pure tallow balm perfect for sensitive skin
- Butterfly Pea: Contains antioxidant-rich butterfly pea flower to calm irritated skin
- Green Spirulina: Enriched with marine nutrients for detoxification and brightening
- Turmeric: Features anti-inflammatory properties to reduce redness and even skin tone
- Purple Yam: Rich in vitamins and minerals for skin barrier protection
- Whipped Honey & Tallow: A luxurious whipped formula combining the nourishing properties of tallow with the natural humectant benefits of honey
- Wild Yam: Traditional hormone-balancing properties passed down through generations
- Ancient Salt Magnesium: Delivers essential minerals directly through the skin, just as our ancestors absorbed them from mineral-rich waters
How is your tallow rendered?
Our tallow is dry rendered to maintain optimal nutrient content and purity.
Ordering & Discounts
Why isn’t my FEEDBACK code working?
The FEEDBACK code has specific requirements:
- Only valid for 2oz tallow balm jars
- Excludes whipped honey variation
- Cannot be combined with other items in cart
- Standard shipping charges apply
- One per customer
- New customers only (IP address, email, and shipping address are checked to prevent fraud)
Why is your shipping so expensive for the FEEDBACK code ($8-9)?
As a small business offering a premium product at no cost, we need to charge shipping to partially offset our expenses. Many customers who claim these offers don’t make follow-up purchases, so the shipping fee helps us maintain this program while staying sustainable.
Reviews & Returns
Where can I leave a review?
You’ll receive an automated review request email 21 days after your purchase. Alternatively, you can leave a review directly on the product page by scrolling down to the “Reviews” section.
What is your return policy?
We offer a 30-day return policy for unused products in original packaging. International customers outside the USA must cover return shipping unless there’s a product defect or shipping issue.
Shipping & Tracking
Why didn’t I receive an order confirmation?
Order confirmations come immediately after placing a successful order. If you don’t see one in your email inbox, check your spam folder. If you can’t find it there, you might have entered your email incorrectly during checkout (no big deal, it happens). Contact us at support@intelligentwellbeing.com and we’ll help locate your order.
Where is my tracking number?
Tracking numbers are sent by email and are also available in your account dashboard. Check your email spam folder and add support@intelligentwellbeing.com to your contacts. If you still can’t find it, email us with your order details and we will provide your tracking number!
How do I access my account if I can’t find my order?
Create an account using the same email you used during checkout. If your order doesn’t appear, you may have typed your email incorrectly at checkout. Email us at support@intelligentwellbeing.com to connect your order to the right address.
Do you offer international shipping?
Yes, we currently ship to the USA, Australia, UK, and Canada. We’re working to expand our shipping capabilities to other regions.
How can I track my order?
You’ll receive a tracking number via email once your order ships. You can track your order through your account dashboard or the carrier’s website.
Product Quality & Sustainability
Are your products organic and eco-friendly?
Yes, our products use organic ingredients including grass-fed beef tallow. We minimize plastic packaging to prevent microplastic contamination and maintain high sustainability standards.
Exchanges & Customer Service
Can I exchange a product?
Yes, contact us within 30 days of purchase for exchange options. We’ll help you find the right product for your needs.
How do I initiate a return?
Email support@intelligentwellbeing.com with your order number and return reason. We’ll provide return instructions and a shipping label.
For any additional questions, please don’t hesitate to contact our customer service team. We’re here to help ensure you have the best possible experience with our products!