Contact us
Real guidance. Real support.
Questions about products, orders, ingredients, or your routine deserve a response that feels thoughtful, personal, and clear from the very first message.
- Get help with orders, shipping, and account questions
- Ask about ingredients, sensitive skin, and product fit
- Reach a small-batch brand that actually answers
- Get support from a team that knows the formulas
Tell us what you need.
Use the form below to reach our team directly. Whether you need product guidance or help with an order, we’ll point you in the right direction quickly.
We reply from support@intelligentwellbeing.com.
Other ways we help
Email support
support@intelligentwellbeing.com
Fast replies during active support hours, with real guidance instead of canned responses.
What we help with
Orders, returns, shipping questions, ingredient concerns, routine recommendations, and general product support.
Crafted with care
Small-batch formulas made in the USA with grass-fed tallow and carefully chosen ingredients designed to support the skin, not overwhelm it.
Before you ask
Helpful answers, before you ask.
If you’re browsing before reaching out, these are the questions we hear most often about products, shipping, and sensitive-skin routines.
See every questionWhere are your products made?
All Intelligent Wellbeing products are made in the United States in small batches using grass-fed tallow and carefully selected supporting ingredients.
Is your tallow bleached or deodorized?
No. We avoid industrial refining so the natural character and nutrient integrity of the ingredient stay intact.
How long does shipping take?
Most orders ship within 1 to 2 business days, and standard domestic delivery typically arrives within 3 to 5 business days.
Do you ship internationally?
Yes. International customers are responsible for shipping costs, duties, and taxes, and free-shipping promotions do not apply internationally.
What is your return policy?
If you are not satisfied, email us within 45 days of delivery and we will work with you on a refund or replacement. Read the full policy
Are your formulas suitable for sensitive skin?
Our products are made without synthetic fragrance, parabens, or harsh fillers. If you are highly sensitive, patch testing is still the best next step.